Innovate to Satisfy Customers

After Sales Service

after-service

After Sale Services

 
We support our equipment with training, service and testing programs. When you need advice, equipment, out network of “SURFEX” assures that help is nearby.
1. Shot Blasting is self destructive and self eating process. The requirement of effective After Sales Service of the Machine is very important. Our company understands the value of these services. During commissioning of the Machine, we provide intensive education and training to customers engineer for correct operation and maintenance of Machine. All Machines are provided with elaborately described instruction manual. The instruction manual contain procedure to operate and maintain the Machine, part list and trouble shooting mechanism. It also have details of logbook to be maintained by customer describing details of parts, replacement date, life in hours, size of shots being used and consumption pattern of the shots. All these data are checked by our Service Engineer during his visit to customer and necessary advise is given to take proactive and preventive maintenance action.
   
2. AMC : We provide AMC at very competitive rate just Rs. 6500/- + Service Tax per trip. The frequency of trip may be 2 months per trip and annual 6 trips are considered. One free trip is provided towards emergency call. All telephonic advises are free of cost.
   
3. Courtesy Visit / Surprise Visit : Our Service Department pays one courtesy / surprise visit for every new Machine. The visit is organized as and when our engineer is nearby town.
   
4. Service Help Line number :   +91-93140 22632  is provided free of cost 24 hours.
   
   
On account of Service satisfaction of our Machines, we have the highest list of satisfied customers. A few latest performance reports are appended herewith.
   

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